What if I need to make a return?

Discover Bamboo values our relationship with you and we want you to be 110% satisfied with your purchase. Please email us and let us know what your concern is and we will happily make it right! If for any reason you are unhappy with the products you receive, you may return them in their original condition within 30 days of purchase for a full refund.

Please email us at returns@discoverbamboo.com for the return shipping address. The customer is responsible for all return and exchange shipping costs. We strongly suggest you insure return and exchange shipping against loss or damage (Discover Bamboo is not responsible for any lost or damaged merchandise), and we recommend using a shipping method that provides a tracking number. Please note, we cannot offer exchanges or returns on sale items, and shipping and gift-wrapping charges are not refundable.